US Bank CEO Says Employees Dislike AI as Much as Return-to-Office Mandates
Wall Street Journal
Last updated: May 6, 2026
Gunjan Kedia, CEO of U.S. Bancorp, shared insights at the WSJ Future of Everything event regarding employee sentiment towards Artificial Intelligence. Her observations suggest a significant level of skepticism among the workforce regarding AI adoption.
- The workforce's reception to AI is reportedly comparable to their feelings about returning to the office, indicating a considerable reluctance and apprehension.
- Kedia highlighted that while companies are investing heavily in AI, employee adoption and acceptance are lagging behind due to this skepticism.
- She suggested that a key challenge is bridging the gap between technological advancement and human comfort levels, emphasizing the need for better communication and demonstration of AI's benefits.
- U.S. Bancorp, like many organizations, is navigating this complex landscape, seeking ways to integrate AI effectively while addressing employee concerns and fostering a more positive perception.
- The discussion underscored the human element in technological transitions, pointing out that successful AI integration depends not just on technology but also on managing the workforce's attitudes and expectations.
- This suggests that strategies for AI implementation need to include robust change management and employee engagement initiatives to overcome ingrained skepticism.
